Customer FAQ

  • Why is the 3:15 tick milk tea series sold in different packages at Quanlian Welfare Center and other supermarkets and retail stores? Are the contents different?

    The 3:15 tick milk tea series comes in two packages, the "casual version" and the "classic version". The Quanlian Welfare Center sees the "casual version" package, and the 3:15 tick sold in other supermarkets and mass merchandise stores is the "classic version" "package.
    The difference between the above two is:
    ``Casual Edition'': The taste is more milky
    ``Classic Edition'': The taste is more tea-based
    The ingredients and taste of the two are slightly different, but the quality is absolutely guaranteed to be the same. You can drink with peace of mind. It is recommended that you can choose your favorite products according to your personal preferences.
  • How many points must be collected for the gathering activity on the back of the old package to exchange for gifts?

    As long as you collect 50 points, you can redeem a bag (15 items) at 3:15 for free. If you have collected enough points, please send the points to 15th Floor, No. 847, Section 4, Taiwan Avenue, Taichung City -Customer Service Department" and write down the goods you want to redeem and your basic contact information: name/telephone/address so that we can contact you, thank you!
  • The 3:15 tick milk tea series is brewed with real tea leaves. What is the caffeine content?

    The caffeine content of each packet of the milk tea series at 3:15 tick is about 30ppm.
  • What is the difference between 3:15 and other brands of milk tea on the market?

    The biggest feature of milk tea at 3:15 is that it is brewed in a tea bag style, with real tea (Taiwan Oolong tea + Sri Lankan Uba black tea), and the aroma of the tea is drunk without artificial tea essence.
  • Do I need to tear the tea bag to brew teabag milk tea?

    No, because there are tea grind fragments, creamer, and sugar in the tea bag, you don't need to tear the tea bag and just brew it directly.
  • Why does it take 3-5 minutes to make teabag milk tea?

    Since real tea leaves are specially added to the tea bag, enough time is needed during the brewing process to let the tea unfold and the tea aroma can be brewed more. The brewing time is recommended to be 3 minutes. If you like a strong tea flavor, you can Brew for 5 minutes for better flavor!
  • Why do I find some sediment at the bottom of the cup when drinking coffee, is this normal?

    It is engraved at 3:15 in the Manor Coffee series. In order to upgrade the coffee flavor, ground coffee powder is specially added. Grinding technology is used to grind the manor coffee beans into powder. If a slight precipitation of coffee particles is normal, please feel relieved to eat!
  • Why is it prone to lumps when brewing thick soup?

    It is recommended to brew in two stages, pour 100c.c boiling water, stir the soup powder evenly, and then pour 100c.c boiling water, so that there will be less lumps!
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